Dedicated senior-level IT professional with a decade of experience in dynamic multicultural Technology & Retail industries. Proficient in a wide array of areas, including Financial Technology Solutions, E-commerce, CRM, Digital Transformation, Web Management, Payment Methods & Systems, Loyalty Programs, Multichannel B2B/B2C Sales Platform Integrations, Mobile Solutions, Vendor Management, Rollout Management, Product Ownership, Analytics, CMS, and ERP.
Strong team and stakeholder management skills, coupled with a sharp analytical mindset. Accomplished in executing multinational projects, offering deep-dive analysis, troubleshooting, and effective communication throughout the IT lifecycle. A self-motivated, determined, responsible, and organized team leader, characterized by a strong drive and energy level.
Name:Hakan Dağlıoğlu
Email:info@hakandaglioglu.com
MediaMarktSaturn Retail Group is Europe's leading retail company for consumer electronics and related services. With its portfolio of formats and brands, MediaMarktSaturn responds flexibly to the needs of different customer groups and countries. The company includes MediaMarkt and Saturn brands, which comprehensively network their approximately 1,000 stationary stores in 13 European countries with also online platforms that generate over 21 billion euros in revenue every year.
Checkout App
- Internationally responsible for the initial and further development of the Sales App, particularly focused on optimizing the Checkout process on the shop floor.
- As a proficient Product Owner, leading and managing the backlog using the Scrum methodology.
- Designing and implementing a vision that aligns with customer needs, corporate strategy, and market conditions.
- Generating innovative ideas to prioritize customer-oriented solutions and continuously enhance the customer experience.
- Engaging with internal and external partners to gather user needs and collaborate with other stakeholders.
- Taking a hands-on approach, possessing in-depth knowledge of the product features and benefits.
- Collaborating with other product owners and country leads to continuously improve the company's omni-channel platform.
Gratis is a personal care store that offers all the brands and products customers need to improve their health and quality of life. Founded in April 2009 as part of SEDES Holding, Gratis is Turkey's most widespread personal care market with over 650 stores in shopping malls and high streets. More info in https://www.gratis.com/
eCommerce Strategy and Project Leadership:
- Developed and executed eCommerce strategy, aligning with business goals.
- Led eCommerce projects and mentored the software team for collaboration.
- Collaborated with vendors to optimize Oracle eCommerce platform.
- Enhanced user experience, design, and security.
- Efficiently managed budgets and resources.
- Fostered a culture of continuous improvement and innovation.
- Aligned eCommerce initiatives with company goals through cross-functional collaboration
Moneytrans is a leader european company in sending money to individuals and businesses. More info in https://www.moneytrans.eu
CTO Office:
- Report directly to CTO based in Spain.
- Led IT expansion in Turkey, overseeing local team establishment and a company-wide Q&A framework in 10 countries.
- Managed Support, Quality & Assurance Excellence, and Development teams (9 FTE).
- Modernized IT systems for operational efficiency.
Incident & Service Management:
- Handled international incidents, service and development requests, ensuring high service quality.
- Proactively addressed system outages, conflicts, and testing processes.
- Maintained communication with product, development, and country managers to enforce standards.
IT Strategy and Management:
- Improved company effectiveness through the integration of new IT technologies.
- Managed budgets, risks, and opportunities for new implementations and product enhancements.
High-level IT project & portfolio management consisting of yearly 100+ demands and projects requested from different departments (eg. E-commerce, Finance, B2C/B2B Sales operations, CRM).
- Requirement analysis, planning, monitoring, controlling, and testing of business-critical projects
- Executing projects within targeted schedule, budget, and quality
- Team management with monitoring project deliveries, managing changes, conflicts, and escalations
- Preparing test scenarios, coordinating & conducting user acceptance tests
- Conducting and controlling pilot and rollout management in ERP and cash register software
- Ensuring incident resolutions within defined SLAs to support E-commerce, HQ, and 80+ stores
- Handle multiple and parallel projects with local and international stakeholders
- Managing internal and external service providers and ensuring timely delivery of projects
- Preparing documentation of business processes, project charter, scope doc, project plan, and user guide
Highlights from managed multichannel projects:
- E-commerce: MasterPass integration, UI&UX design and backend upgrade of new checkout, BrandShop, PayU one-click payment, Header-footer-search UI enhancements, Rich content management platform, Digital card sales white-label shop, In-store ordering
- Finance: E-Invoice/E-Archive process and design optimization, Online financing loan payment method (Garanti BBVA, Yapı Kredi, Denizbank), Cash on delivery payment method, GarantiPay wallet payment method, Bank reward usage integration
- Sales Operations: In-store sales order tablet application (MyStore), Global B2B CRM with Microsoft Dynamics in HQ and stores, B2B e-mail order with new virtual pos integrations
- Marketing & CRM: MediaMarkt CLUB Card, ERP, and cash register national major version upgrade in stores, Call center platform change, and IVR integration
- IT Operations: Service desk portal, Asset management platform, various SharePoint projects
- Communicating with BSH HQ group, BSH countries, and BSH support team to gather requirements
- Analyzing requirements and integration requests for subprojects of BSH Home Appliances CMS Project
- Preparation of offers, project plans, budgets and ensuring the completion of the project within planned time
- Planning resources, monitoring and controlling the quality with support & test team, and communicate with customers during the life cycle of projects.
- Managing and prioritizing tasks of maintenance projects in the ticketing system.
- Stay in constant contact with customers and meet demands on time for maintenance topics
- Main Project: BSH Home Appliances worldwide CMS Solution contains Bosch, Neff, Constructa, Balay, Ufesa, Pitsos, and Profilo brands in more than 50 countries and 100 locales.
- Maintenance Projects: TRT Worldwide CMS Solution, Pepsi, Turkmax Gurme, P&G Company Shop, AKSigorta DASK, Yaysat, Aksa Power, ALJ Finance, Regnum Hotels.
Business Analysis & Development, Demand Management, Test Processing, Documentation and Reporting
- Card Operation: PlusCard with 10K users (Entrance-Exit to International Istanbul Bus Terminal), İDO Filo Card - Restaurant Automation: 50 restaurants of Sampi and Samsi brands.- Vehicle Tracking System: Monitoring and management of 1500 Metro Holding vehicles on a web-based app.
Business Analysis and Business Development of ERP Projects and integrated projects which contains production, purchasing, sales, logistics, and inventory control processes. Software analysis, Project management, Demand management, and Documentation were performed. Create&track project plans and use case diagrams, Management of user requests for support/development/adaptation, Reporting, Test processing, Integration controls, Training.
Admin of 25 users ERP Package Program Logo Tiger. Project management of a tailor-made project for production, planning, material management, and inventory of the company. (Sync with Logo Tiger) Business analysis, demand management, documentation, testing were performed. Communicated with the 3rd party software company for task tracking. User requests/problems were analyzed and solved. Additionally, give information to all relevant users about the software structure, adapt, support, and train them.
2013 – 2015
Istanbul University / Istanbul, Turkey
Graduate School of Business / MSc. Management Information Systems
GPA: 3.00 / 4.00
2007 – 2012
Istanbul Kultur University / Istanbul, Turkey
Faculty of Economics & Administrative Sciences / Bachelor of Business Administration (%75 Scholarship)
GPA: 2.72 / 4.00
2011 – 2012
International Business School Budapest / Budapest, Hungary
Business Administration / Erasmus Programme (%100 EU Scholarship)
2003 – 2007
Kultur College / Istanbul, Turkey
High School (Preb Class + 3 Years)
Email:info@hakandaglioglu.com
Address:Ingolstadt, Deutschland
Thank you for visiting my website.
Hakan Dağlıoğlu
